Purchase of goods and services from Canberra Computer Doctors is subject to the following terms and conditions. By purchasing or receiving goods or services from Canberra Computer Doctors, you accept the following terms and conditions:

Quotations

• Any verbal quote given by Canberra Computer Doctors is given as a guide based on the limited information given by a customer. A verbal quote is intended to give the customer an estimate of the price, and is not an assurance that the product or service will be sold at that price. Canberra Computer Doctors attempt to inform their customers of all possible price options prior to arrival based on the information provided by the customer.
• Any written quote given by Canberra Computer Doctors is a guarantee that the product or service will be provided at that price. Any written quote is valid for a period of 7 days.
• Any piece of advertising material stating a fixed price for a product or service is valid only for the period stated on the advertising material or at the date of publication and may or may not be honoured at the discretion of Canberra Computer Doctors.

Warranty

• Canberra Computer Doctors offers a 7 day warranty on all computer repair services, however any fault deemed to have resurfaced as a result of miss-use by the user, will not be covered by this warranty. Canberra Computer Doctors will determine whether an issue has not been resolved correctly or has resurfaced as a result of miss-use.
• Canberra Computer Doctors offers a 12 month warranty on all new hardware sold, and a 3 month onsite labour warranty.
• Canberra Computer Doctors offers a 3 month warranty on all second hand (i.e used) hardware sold, and a 3 month onsite labour warranty.
• Onsite labour after the warranty period will be charged at a reduced rate of $77 per hour with a minimum fee of one hours labour charged.
• If an Canberra Computer Doctors technician is called out to a premises for a warranty call, however it is deemed that the fault is not related to that particular piece of hardware, the customer will be charged the appropriate rate for that particular issue.

Liability

• Canberra Computer Doctors will in no way be liable to the customer or any third party for any accidental, consequential or indirect damages resulting from the provision of the service. This includes but is not limited to:
  • Damage to hardware
  • Corruption or damage to software
  • Data loss or data corruption
  • Any damages related to downtime, interruption of business services, loss of profit or damage to goodwill.

Payment

• Payment for Canberra Computer Doctors goods or services must be made by cash, cheque or credit card. Payment must be made directly on completion of work, or at the time requested by Canberra Computer Doctors. No credit terms are provided without prior approval from management.
• Prices for services provided by Canberra Computer Doctors will vary depending on the issue, the time and location of the service.
• All goods supplied by Canberra Computer Doctors are charged separately from the services.
• All visits by Canberra Computer Doctors are chargeable unless, Canberra Computer Doctors is unable to diagnose or suggest a solution to a customer’s problem.
• Canberra Computer Doctors may vary its price for goods and services without giving notice to the customer.
• All services offered by Canberra Computer Doctors are subject to our cancellation policy. We are unable to accept any changes or cancellations to bookings with a 24 hour period prior to the commencement time of the job. A cancellation fee will be payable for any alterations or cancellations within this time frame. The rates and conditions relating to this are discussed during your initial booking. Our default cancellation fee is our 1 hour minimum service fee. We will ask for your consent to this policy before finalising your booking. Bookings made for evenings and weekend time slots can be subject to different criteria, which will be discussed at the time of the booking. All of our telephone calls are recorded to confirm your consent of this policy.
• Canberra Computer Doctors services that are charged at an hourly rate have a minimum charge of 1 hours labour.

Software copyright

• Canberra Computer Doctors will not be responsible to the Customer or any third party for any breach of any software licence in respect of software provided to Canberra Computer Doctors by the Customer to be installed on a Customer’s computer.
• The Customer warrants that it has a valid licence in respect of such software and shall indemnify Canberra Computer Doctors against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of Canberra Computer Doctors installing software at the request of the Customer.

No Fix – No Fee

• If Canberra Computer Doctors is unable to diagnose the cause of any software or computer hardware problem, nor suggest a suitable resolution to the problem (which may involve the need to purchase additional hardware or software) then no charge will apply to the customer.
• Any service done by the Canberra Computer Doctors will be provided free of charge, only where Canberra Computer Doctors is unable to diagnose the cause of a problem or suggest a suitable solution. Canberra Computer Doctors will, at its sole discretion decide whether a service will be provided free of charge.
• If an Canberra Computer Doctors technician has the skill to resolve an issue, and the customer chooses not to proceed with their recommendation – standard fees and charges are payable to Canberra Computer Doctors.

Same day servicing

• Same day servicing only applies where the request has been made prior to 10am weekdays. Any request after 10am may not be eligible for same day servicing. Requests are honored on a best effort basis, but may not always be possible due to illness or periods of staff leave. Canberra Computer Doctors apologises in advance if we are unable to provide same day service to you for any reason.